Your order is very important to us. Our Customer Service team is happy to assist you with any questions, concerns or issues related to your order through Nutrex.com. Please email Customer Service at info@nutrex.com, chat with us or call us at 888-3Nutrex (888-368-8739) during our standard business hours Monday-Friday 9am-6pm EST. Requests made outside our standard business hours will be addressed in a timely manner.
Most orders typically ship within 1 business day. Be advised that shipping delays sometimes occur with our carrier and due to product inventory availability.
Express 2-4 Day and Next Business Day Shipping orders received after 2pm Eastern will ship the next business day.
CONSUMER TERMS OF SERVICE
You are shopping on Nutrex Research website, and the products displayed on this website are those of Nutrex Research; however, please be aware that Nutrex Research has partnered with a trusted third-party global eCommerce technology provider, Zonos.com (Zonos), to facilitate and process international orders as merchant of record. As a result, any purchases made by you or using a shipping address outside the [United States] will be made using one of the payment processors partnered with Zonos.
Any payments for purchases made by you from Nutrex Research on Nutrex Research website are subject to these terms of service, and any relevant terms and conditions imposed by Nutrex Research. By placing an order with Zonos, you agree to be bound by the same. Please read all the terms before you indicate acceptance. If you do not accept them, Nutrex Research and Zonos will not be able to complete your purchase.
Discount/Coupon codes are currently not accepted with International Shipping methods.
CUSTOMS FAQ’S
Duties, Taxes, and Collection Fees: You are responsible for payment of any import tax, sales tax, value-added tax, and customs duty that may be levied by any government authority, and any disbursement fees, advancement fees, or similar fees that may be imposed by the shipper, broker, the customs authority of the destination country, or other party, including any additional penalties or fees imposed by applicable tax or customs authorities (collectively, “Duties, Taxes, and Fees”). The estimated Duties, Taxes, and Fees (“Estimate”) may be more or less than the final actual amount of Duties, Taxes, and Fees due and payable.
For shipments specifically destined to EU-member countries, services will be provided to you only after you have (a) paid for the Duties, Taxes, and Fees at the time of checkout/purchase and (b) explicitly agreed to become Importer of Record, which you hereby explicitly agree to. Applicable customs clearance shall be made in your name and on your behalf as ultimate Importer of Record. As the Importer of Record, you agree to be ultimately responsible for importing the purchased products into the destination EU-member state.
RETURN & WARRANTY POLICY
Returns & Money-Back Guarantee
Nutrex Research offers a 60-day return window on all products purchased directly from nutrex.com or from an authorized retailer. Returns apply whether the product is opened, used, or empty. Each item is eligible for one (1) full refund, provided it is returned within 60 days of the date you received it.
Our 60-Day Money-Back Guarantee is limited to one return per product, per household, and customers may complete up to two (2) total returns per calendar year across all Nutrex products. This limit includes both guarantee claims and standard returns.
Please note:
- Shipping costs are non-refundable and will be deducted from eligible refunds.
- Nutrex Research does not provide prepaid return labels.
To return your product, contact Customer Service and mail your product to: ATTN: CUSTOMER SERVICE RTN – 579 S Econ Circle, Oviedo, FL 32765.
Limited Warranty
Nutrex Research products purchased directly from nutrex.com or an authorized retailer are covered by our Limited 120-Day Warranty. We warrant that our products will be free from manufacturing defects for 120 days from the date of purchase, or for the maximum period permitted by your local laws if shorter.
This warranty does not apply to:
- Products purchased from unauthorized distributors or resellers
- Products damaged due to misuse, improper storage, or handling outside our control
- Products purchased more than 120 days ago
Because Nutrex Research cannot verify the quality or safety of products sold through non-approved sellers, the warranty is only valid for purchases made through our official website or authorized retail partners.
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately to our Customer Service Department.
DO NOT DISPOSE OF ANY DAMAGED PRODUCTS OR PACKAGING UNTIL YOU HAVE CONTACTED CUSTOMER SERVICE FOR INSTRUCTIONS, AS WE MAY REQUIRE RETURN OF THE DAMAGED GOODS.
In the event you receive the wrong item, please email Customer Service at info@nutrex.com, chat with us or call us at 888-3Nutrex (888-368-8739) during our standard business hours Monday-Friday 9am-6pm EST.
We are not responsible for lost or stolen merchandise.
This return policy only applies to products or items purchased through Nutrex.com. All products purchased through 3rd Party Retailers, other than directly through Nutrex.com, are subject to the return policies of the retailer where the items were purchased.
ONCE A PRODUCT HAS BEEN EXCHANGED, THE RIGHT TO A REFUND IS FORFEITED. THE EXCHANGE WILL SERVE AS A REPLACEMENT FOR THE REFUND.